00Legal

Legal information

Statutory disclosures for BagCrush, including entity details, GST registration, our grievance officer, and links to every policy on the site. Published in line with the Information Technology Rules 2021 and the Consumer Protection (E-Commerce) Rules 2020.

Last updated · 31 May 2026

01

Entity

Trade nameBagCrush
Legal nameTina Roopam Barua (Proprietor)
ConstitutionSole Proprietorship
GSTIN18BVJPB9985J1ZT
GST typeRegular taxpayer
GST liability since27 April 2026
State of registrationAssam (state code 18)
02

Registered office

House No. 66, C/O Vivek HazarikaV.I.P Road, Chachal(Opposite All Assam Tennis Association)Guwahati, Kamrup MetropolitanAssam 781022, India

This is the principal place of business as declared in our GST registration. The GST Registration Certificate (Form GST REG-06) is available on request at info@bagcrush.in.

03

Grievance Officer

In line with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following officer handles user complaints relating to the site:

NameSudipta Ranjan Baruah
DesignationGrievance Officer
Emailsudiptaranjanbaruah@gmail.com
AcknowledgementWithin 24 hours of receipt
ResolutionWithin 15 days of receipt, save where the law requires sooner

Write to the Grievance Officer for issues you couldn’t resolve through customer care — for example, unresolved complaints, content takedown requests, or concerns about how your data is handled.

04

Customer care

Emailinfo@bagcrush.in
Phone+91 98643 75935
HoursMonday — Saturday · 10:00 to 19:00 IST

For most queries, please use customer care first — it’s the fastest route. Visit the contact page for specialised channels (orders, returns, press, wholesale).

05

Country of origin

All BagCrush products are designed and manufactured in India. Country of origin is declared as India on every product listing and invoice, in accordance with Rule 5(3) of the Consumer Protection (E-Commerce) Rules, 2020.

06

Policies

The documents below govern your use of the site and any orders you place with us. Where a policy is not yet linked, treat the corresponding section of the Terms & Conditions as authoritative until the standalone document is published.

07

Compliance

BagCrush operates in compliance with the laws of the Republic of India, including but not limited to:

  • —Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020
  • —Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
  • —Central Goods and Services Tax Act, 2017 and corresponding State GST legislation
  • —Indian Contract Act, 1872
  • —Legal Metrology Act, 2009 and the Legal Metrology (Packaged Commodities) Rules, 2011
  • —Sale of Goods Act, 1930
08

Jurisdiction

Any dispute arising out of or in connection with your use of this site or an order placed through it is subject to the exclusive jurisdiction of the courts at Guwahati, Assam, India. The substantive law applied will be the law of the Republic of India.